This Privacy Policy was last updated on October 8, 2026.
This policy explains what personal information we collect through this website, how we use it and the rights you have over it. It is written to meet the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
This website, https://abcspeechandlanguagetherapy.com, is owned and operated by ABC Speech & Language Therapy Ltd. We are the data controller for the personal information described in this policy.
If you have any questions about this policy or about how we handle your information, please email us at jenmakaton@gmail.com or use the form on our Contact Us page.
2. The information we collect
Information you give us. When you send an enquiry through our contact form or the chat box on this website, we collect your name, your email address, the type of enquiry and your message. You can also choose to give us your phone number and the name of your organisation or setting.
Information collected automatically. Like most websites, our hosting provider’s servers record technical information when you visit, such as your IP address, browser type and the pages you request. This is used to keep the website secure and working properly.
Cookies. We use a small number of cookies. Details of these, and how to change your preferences, are in our Cookie Policy.
We do not ask for, and ask that you do not send us through this website, sensitive information about a child’s or adult’s health or needs. If you would like to discuss individual circumstances, we will arrange a suitable way to do so.
3. How we use your information and our lawful basis
- To reply to your enquiry and provide the information or services you have asked about. Our lawful basis is that this is necessary to take steps at your request before entering into a contract, or our legitimate interest in responding to people who contact us.
- To keep our website secure and running properly. Our lawful basis is our legitimate interest in operating a safe and reliable website.
- To meet our legal obligations, for example keeping business records that the law requires.
We do not use your information for automated decision-making or profiling, and we do not sell your information to anyone.
4. Who we share your information with
We only share personal information with organisations that help us run this website and our business, and only as far as they need it to provide their service to us. These are our website hosting provider and the email services used to deliver your enquiry to us.
We may also share information where we are required to do so by law.
5. Links to other websites
Our website links to other websites, including Bookwhen for course bookings, our shop on Pioneer Teamwear, and our Facebook and Instagram pages. Those websites are run by other organisations and have their own privacy policies, which apply when you use them. We are not responsible for how they handle your information.
6. Where your information is stored
Some of the service providers we use may store or process information outside the United Kingdom. Where that happens, we rely on the safeguards permitted under UK data protection law, such as adequacy regulations or approved contractual clauses.
7. How long we keep your information
We keep enquiries only for as long as we need them to deal with your request and any follow-up, and to meet our legal and record-keeping obligations. After that, we delete them securely.
8. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information;
- ask us to transfer your information to you or to another organisation; and
- withdraw your consent at any time, where we rely on consent.
These rights apply in certain circumstances and are not always absolute. To use any of them, please contact us using the details in section 1. We will respond within one month and there is normally no charge.
9. How to complain
If you are unhappy with how we have handled your information, please contact us first so that we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.